Refunds & Cancellations

At Gestly, we want you to be completely satisfied with your video greeting cards. This policy explains how refunds and cancellations work for each of our products.

1. One-Time Purchases (Moment Plan)

Moment plan purchases ($4.99) are one-time payments for a single video greeting card. Due to the digital nature of our product, purchases are generally non-refundable once the video card has been created and the shareable link generated.

When We May Issue a Refund

• You experience a technical issue that prevents the card from working properly.
• The service was unavailable and you could not create or deliver your card.
• A duplicate charge was made in error.

Refund requests for one-time purchases must be submitted within 7 days of the original purchase date.

2. Subscriptions (Memory & Legacy Plans)

Memory ($14.99/month) and Legacy ($34.99/month) subscriptions renew automatically each billing cycle unless cancelled.

Cancellation

• You can cancel your subscription at any time from your Dashboard.
• Cancellation takes effect at the end of your current billing period.
• You retain access to all subscription features until the period ends.
• Videos created during your subscription remain accessible according to your plan's retention policy.

Subscription Refunds

• We do not offer partial refunds for unused portions of a billing period.
• If you were charged after attempting to cancel, contact us and we will review your case.
• Refund requests for subscriptions must be submitted within 7 days of the charge.

3. Group Cards

Group Cards (Family $14.99, Team $24.99, Legacy Event $39.99) are one-time purchases made by the organizer.

• The organizer is the purchaser and is eligible for refund requests.
• Individual contributors do not make payments and are not eligible for refunds.
• Group Card refunds follow the same 7-day policy as one-time purchases.
• If contributors have already added videos, a refund may not be possible as the service has been partially delivered.

4. How to Request a Refund

To request a refund, please follow these steps:

• Email us at support@gestly.com with the subject line "Refund Request".
• Include your account email, the date of purchase, and a description of the issue.
• We will review your request and respond within 3 business days.

Approved refunds are processed back to the original payment method. Please allow 5-10 business days for the refund to appear on your statement.

5. Chargebacks & Disputes

If you believe a charge is unauthorized, we encourage you to contact us first at support@gestly.com before filing a dispute with your bank. We process payments through Stripe and are committed to resolving issues promptly.

Filing a chargeback without contacting us first may delay resolution and could result in account restrictions.

6. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

7. Contact Us

If you have questions about our refund policy, please reach out:

• Email: support@gestly.com
• Website: gestly.com

This policy is governed by the laws of the State of Delaware, United States. For complete terms governing your use of Gestly, please see our Terms of Service.